Skip to main content
curve bg image

Self Study Courses

Please see our About Self-Study page prior to requesting any course materials for terms of use of our library.

Course Name Number# Self-Paced Type Hours Year
Customer Service
Building and Closing the Sale A006 Y Book 2 2001
Better Business Writing A001 Y Book 2 2006
Calming Upset Customers A006 Y Book, CBT 2 2006
Customer Satisfaction A007 Y Book, CBT 2 2006
Quality Customer Service A002 Y Book, CBT 2 2006
Telephone Courtesy & Customer Service A004 Y Book, CBT 2 2006
Telephone Skills & Effective Communication (Telephone Skills From A to Z) A003 Y Book 2 2000
Online Courses
Fiber Optics from Light Brigade LBFO Y Online
Wireless Networking UND1 Y Online 24
Cellstream - Telecom 101 CST101 N Online 8
Technical - Topic Specific
Practical Electricity T002 Y Book 6 1999
Outside Plant Technical (McCarty Review) T003 Y Book
Fundamentals of Data & Networking T019 Y Book, DVD 4 2006
Fundamentals of Fiber Optics T010 Y DVD 8 2013
Fundamentals of Telecommunications (1) T006 Y DVD 4 2009
Fundamentals of Telecommunications (2) T007 Y DVD 4 2009
Networking Basics T008 Y Book 20 2009
Networking, Understanding (1) T017 Y DVD 4 2009
Networking, Understanding (2) T018 Y DVD 4 2009
SS7 Basics T016 Y Book 15 2003
Telecommunications, Anatomy of T004 Y Book 21 1998
VoIP, Understanding - (1) T013 Y DVD 3 2009
VoIP, Understanding - (2) T014 Y DVD 3 2009
VoIP, Understanding - (3) T015 Y DVD 3 2009
Wireless Crash Course T012 Y Book 32 2013
Locating Unlimited T001 Y Book, DVD 3 2010
Session Initiation Protocol (SIP) T022 Y Book 16 2008
Terracom Training - Telecom 101 T023 Y Book 40 2022
Understanding NEC Rquirements for Limited Energy and Communications Systems T024 Y Book 16 2017