*Please note that due to limited supply, materials must be returned within 60 days or borrowers will be subject to a $100 replacement fee.
**Also, users must register with this site and be a part of a member company to request self study courses. Certificates of completion will not be mailed out by TT&S but can be printed by employees registered on this site by accessing their training records in the member area.
| Course Name |
Number# |
Self-Paced |
Type |
Hours |
Year |
| Customer Service |
| Building & Closing the Sale |
A006 |
Y |
Book |
2 |
2001 |
| Better Business Writing |
A001 |
Y |
Book |
2 |
2006 |
| Calming Upset Customers |
A006 |
Y |
Book, CBT |
2 |
2006 |
| Customer Satisfaction |
A007 |
Y |
Book, CBT |
2 |
2006 |
| Quality Customer Service |
A002 |
Y |
Book, CBT |
2 |
2006 |
| Telephone Courtesy & Customer Service |
A004 |
Y |
Book, CBT |
2 |
2006 |
| Telephone Skills & Effective Communications |
A003 |
Y |
Book |
2 |
2006 |
| Technical - Topic Specific |
| Cable, Inside & Out |
T005 |
Y |
Book |
24 |
1996 |
| Practical Electricity |
T002 |
Y |
Book |
6 |
1999 |
| Outside Plant Technical (McCarty Review) |
T003 |
Y |
Book |
|
|
| Fundamentals of Data & Networking |
T019 |
Y |
Book, DVD |
4 |
2006 |
| Fundamentals of Fiber Optics |
T010 |
Y |
DVD |
8 |
2013 |
| Fundamentals of Telecommunications (1) |
T006 |
Y |
DVD |
4 |
2009 |
| Fundamentals of Telecommunications (2) |
T007 |
Y |
DVD |
4 |
2009 |
| Networking Basics |
T008 |
Y |
Book |
20 |
2009 |
| Networking, Understanding (1) |
T017 |
Y |
DVD |
4 |
2009 |
| Networking, Understanding (2) |
T018 |
Y |
DVD |
4 |
2009 |
| SS7 Basics |
T016 |
Y |
Book |
15 |
2003 |
| Telecommunications, Anatomy of |
T004 |
Y |
Book |
21 |
1998 |
| VoIP, Understanding - (1) |
T013 |
Y |
DVD |
3 |
2009 |
| VoIP, Understanding - (2) |
T014 |
Y |
DVD |
3 |
2009 |
| VoIP, Understanding - (3) |
T015 |
Y |
DVD |
3 |
2009 |
| Wireless Crash Course |
T012 |
Y |
Book |
32 |
2013 |
| Wireless, Understanding |
T009 |
Y |
DVD |
4 |
2009 |
| Locating Unlimited |
T001 |
Y |
Book, DVD |
3 |
2010 |
