Self Study Courses
Notes:
1) Due to limited supply, TT&S materials must be returned within 60 days or borrowers will be subject to a $100 replacement fee.
2) Please be courteous and limit requests to 3 classes checked out at any given time. TT&S retains the discretion to limit the number of courses checked out to any individual or company.
3) Users must register with this site and be a part of a member company to request self study courses.
4) Certificates of completion will not be mailed out by TT&S but can be printed by employees registered on this site by accessing their training records in the member area.
5) For online courses, please register at the site of the online course. TT&S does not provide registration or certificates for those.
Calming Upset Customers
A006
Book, CBT
2
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The course provides ideas and skills that have been useful to people in building customer loyalty and strong customer relations. It also presents strategies for successful customer encounters, advises managers about actions and attitudes, and suggests procedures to take after the customer is gone. You will learn how listening, nonverbal communication, feedback, and management all help to deal with an unhappy customer, and turn the situation into a positive one.