Self Study Courses
Notes:
1) Due to limited supply, TT&S materials must be returned within 60 days or borrowers will be subject to a $100 replacement fee.
2) Please be courteous and limit requests to 3 classes checked out at any given time. TT&S retains the discretion to limit the number of courses checked out to any individual or company.
3) Users must register with this site and be a part of a member company to request self study courses.
4) Certificates of completion will not be mailed out by TT&S but can be printed by employees registered on this site by accessing their training records in the member area.
5) For online courses, please register at the site of the online course. TT&S does not provide registration or certificates for those.
Customer Satisfaction
A007
Book, CBT
2
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The course explains why satisfying customers, the people part of your job, is as important as doing the technical part. It also presents strategies and shows how to use the tools of customer satisfaction as well as providing techniques for overcoming barriers to customer satisfaction