*Please note that due to limited supply, TT&S materials must be returned within 60 days or borrowers will be subject to a $100 replacement fee.
**Users must register with this site and be a part of a member company to request self study courses. Certificates of completion will not be mailed out by TT&S but can be printed by employees registered on this site by accessing their training records in the member area.
Takes you through checklists that cover customer service fundamentals, and questions to pinpoint problems. Understand the basic needs of customers, the reasons why quality service is important and anticipate your customer’s needs. How to handle complaints and difficult customers.REGISTER