Self Study Courses

*Please note that due to limited supply, TT&S materials must be returned within 60 days or borrowers will be subject to a $100 replacement fee.

**Users must register with this site and be a part of a member company to request self study courses. Certificates of completion will not be mailed out by TT&S but can be printed by employees registered on this site by accessing their training records in the member area.

Telephone Skills & Effective Communication (Telephone Skills From A to Z)

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The purpose of this course is to learn to communicate and work effectively and politely with all types of callers. Handle complaint tactfully and provide the best service possible. Includes tips and techniques, voicemail, email and cellular.