Self Study Courses
Please see our About Self-Study page prior to requesting any course materials for terms of use of our library.
Telephone Skills & Effective Communication (Telephone Skills From A to Z)
A003
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2
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The purpose of this course is to learn to communicate and work effectively and politely with all types of callers. Handle complaint tactfully and provide the best service possible. Includes tips and techniques, voicemail, email and cellular.