Self Study Courses
Please see our About Self-Study page prior to requesting any course materials for terms of use of our library.
| Course Name |
Number# |
Self-Paced |
Type |
Hours |
Year |
| Customer Service |
| Building and Closing the Sale |
A006 |
Y |
Book |
2 |
2001 |
| Better Business Writing |
A001 |
Y |
Book |
2 |
2006 |
| Calming Upset Customers |
A006 |
Y |
Book, CBT |
2 |
2006 |
| Customer Satisfaction |
A007 |
Y |
Book, CBT |
2 |
2006 |
| Quality Customer Service |
A002 |
Y |
Book, CBT |
2 |
2006 |
| Telephone Courtesy & Customer Service |
A004 |
Y |
Book, CBT |
2 |
2006 |
| Telephone Skills & Effective Communication (Telephone Skills From A to Z) |
A003 |
Y |
Book |
2 |
2000 |
| Online Courses |
| Fiber Optics from Light Brigade |
LBFO |
Y |
Online |
|
|
| Wireless Networking |
UND1 |
Y |
Online |
24 |
|
| Cellstream - Telecom 101 |
CST101 |
N |
Online |
8 |
|
| Technical - Topic Specific |
| Practical Electricity |
T002 |
Y |
Book |
6 |
1999 |
| Outside Plant Technical (McCarty Review) |
T003 |
Y |
Book |
|
|
| Fundamentals of Data & Networking |
T019 |
Y |
Book, DVD |
4 |
2006 |
| Fundamentals of Fiber Optics |
T010 |
Y |
DVD |
8 |
2013 |
| Fundamentals of Telecommunications (1) |
T006 |
Y |
DVD |
4 |
2009 |
| Fundamentals of Telecommunications (2) |
T007 |
Y |
DVD |
4 |
2009 |
| Networking Basics |
T008 |
Y |
Book |
20 |
2009 |
| Networking, Understanding (1) |
T017 |
Y |
DVD |
4 |
2009 |
| Networking, Understanding (2) |
T018 |
Y |
DVD |
4 |
2009 |
| SS7 Basics |
T016 |
Y |
Book |
15 |
2003 |
| Telecommunications, Anatomy of |
T004 |
Y |
Book |
21 |
1998 |
| VoIP, Understanding - (1) |
T013 |
Y |
DVD |
3 |
2009 |
| VoIP, Understanding - (2) |
T014 |
Y |
DVD |
3 |
2009 |
| VoIP, Understanding - (3) |
T015 |
Y |
DVD |
3 |
2009 |
| Wireless Crash Course |
T012 |
Y |
Book |
32 |
2013 |
| Locating Unlimited |
T001 |
Y |
Book, DVD |
3 |
2010 |
| Guide to Networking Essentials |
T025 |
Y |
Book |
40 |
2020 |
| Session Initiation Protocol (SIP) |
T022 |
Y |
Book |
16 |
2008 |
| Terracom Training - Telecom 101 |
T023 |
Y |
Book |
40 |
2022 |
| Understanding NEC Rquirements for Limited Energy and Communications Systems |
T024 |
Y |
Book |
16 |
2017 |
